John Ellison

Day 78: Observing The Clearleft Brand Refresh

On Day 78, I had the pleasure of catching up with James Bates regarding the Clearleft Brand Refresh project. I really enjoyed seeing the process that James, Jon and Ben have gone through thus far. They're working at high velocity and producing some really exciting stuff...

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John Ellison

Day 57: Clearleft Brand Refresh Playback

At the end of Day 57 James Bates gave a playback of the first week of the Clearleft Brand Refresh project. In the first week, we mostly covered planning and project setup because James was pulled into client work for most of the week, but we had made some assumptions about the project that we wanted to test with the project stakeholders and the steering group.

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John Ellison

Day 57: Purpose Workshop

3 min read

On the morning of Day 57, we kicked off the day with a workshop for the Clearleft Brand Refresh project. James Box, Ellen and I had spent a few sessions designing the workshop and we ran a test session with Wolfcub Digital the day before.

Defining purpose is a difficult task. Purpose seems to be a force rather than a thing. We wanted to facilitate a session that fostered individuals to uncover their professional purpose. From those individual professional purpose statements, we wanted to look at the space between the lines and design an organizational purpose statement that reflected both the needs of the individual as well as the organization as a whole.

Even though we tested the workshop the day before, the task was daunting enough to create some palpable tension in the room.

Introduction

We introduced the workshop and divided the room into pairs. We told them that we were going to ask them to answer a question with the first thing that came into their heads. They would then take turns asking "Why?" to their partner. We wanted the partner to try and elicit the reasons why the person wrote down the thing that they did and what it meant to them.

We prefaced the questions by saying that While they might seem vague and cringe-worthy, they would help move us in the direction we wanted to go.

What Is Your Enemy?

The first question we asked people was: "What—not who—is your enemy?"

Each person wrote down their instinctual reaction onto a note card.

We then gave each person three minutes to ask "Why?" and dig deeper into the essence of their answer.

We asked participants to then come up with a list of problems that their enemy causes.

So on the front of the card we had a thing that the person perceived to be their enemy, and on the back of the card we had a list of problems that the person felt this enemy created.

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More Questions

We then repeated this sequence of tasks with several more questions:

  • Who is your professional inspiration?
  • What is your enemy?
  • What is you fighting for?

Framing The Concept

As the workshop progressed, James continued to frame our concept of a purpose statement. We felt that a purpose statement should answer two fundamental questions:

  • What is the change you are trying to make?
  • What are you fighting against?

purpose-workshop what are you fighting against?

And that the purpose statement should either answer them explicitly or implicitly. A good purpose statement needed to have chutspa, gusto.

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Coming To A Close

Towards the end of our 1.5 hour session, we realized we didn't have enough time to write individual professional purpose statements. So instead we asked for feedback about the workshop and tasked individuals with taking the outputs of the workshop as inputs for their purpose statements. We asked if people would be willing to spend some time writing their purpose statements and that we would like to use those statements as inputs for creating a 'straw man' of the organizational purpose statement of Clearleft.

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John Ellison

Day 56: Testing The Purpose Workshop & Working On Concepts

3 min read

Purpose Workshop With Wolfcub Digital

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The awesome crew over at Wolfcub Digital was kind enough to join us in a dress rehearsal for a workshop centered around finding your organizational purpose. It was really cool to see the character and charisma of their agency.

I think Wolfcub Digital were the perfect people to experiment with this workshop. They came with an open mind and a strong sense of their purpose as an organization and as individuals. They'd spent a fair amount of time uncovering their brand in recent months and so a lot of these thoughts were close to the forefront of their mind.

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Along with purpose, social change, creativity and positivity, we talked about Rocky Balboa a few times (check out the blog post behind it). Other than getting to know an awesome group of people a little bit better, I think we had ourselves a good time...

Having explored their website before the workshop, I was quite familiar with the quality and breadth of their work. It was inspiring to see how a team of three people could have such a massive impact on a wide range of projects with big clients:

Takeaways

The workshop went well (I hope it provided some value to John, Dominic and Fran over at Wolfcub), and we spent a fair amount of time reflecting upon what worked and didn't work. In addition to the feedback we received from Wolfcub Digital, we had a few insights of our own as well.

James took the reigns on deconstructing and reconstructing the workshop. He brought Ellen and I into the recap session to test his conclusions. It was amazing to see the velocity with which James works. Diverging and converging with such momentum and intensity takes a lot of energy but I guess like many masters of their craft, James seems to make it look easy...

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Working on Training Project Concepts

In between the Purpose Workshop and our little workshop recaps, I spent my time working on training project concepts. I employed the use of my sticky-note proposition exercise along with sketches on note cards to help articulate and refine the concepts.

I've definitely gotten better at using an idea to further the project and then throwing that idea away without any attachment. It's become a more liberal and fruitful process when I am not emotionally tied to each individual idea along the process.

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John Ellison

Day 53: Purpose Workshop Brainstorming

2 min read

purpose workshop brainstorming

After re-writing Sam's story, I joined James Box and Ellen de Vries on a workshop brainstorming session. The purpose of the workshop was to help generate professional purpose statements for individuals within an organization and to use those individual statements as the seed for forming an organizational purpose statement.

This was a really exciting brainstorming session because we got to explore some amazing questions, some of which include:

  • How do we define purpose?
  • What makes up a good purpose statement?
  • Is there anything that we can use to form a purpose statement from the 'negative space' of an activities outputs?
  • How do individual purpose statements relate to organizational purpose?
  • How does personal purpose relate to professional purpose?
  • What role does time play in the formation / perception of purpose?

We are going to be running a mock workshop with some amazing folks from Wolfcub Digital, along with Curtis James and his partner.

Here are some of the sketches James used to help give definition to our brainstorming session:

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Workshop Outline

By the end, we had a rough workshop outline:

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I'm really looking forward to trying this out on Day 56. It's been a really fun exploration and has gifted all of us with interesting insights into the world of purpose and the role that it plays in a brand.

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John Ellison

Day 50: Kicking Off The Clearleft Brand Refresh Project

8 min read

I had the pleasure of joining James Bates, Ellen de Vries, Jeremy Keith, Clare Kirkland and James Box in the kick off for the Clearleft Rebrand Project. It was interesting to hear the backstory about the project and how much Clearleft employees value their brand.

It was great to see James Bates taking ownership of the Clearleft brand identity. It was immediately apparent that he cared deeply about his role here and wanted to create better alignment between who he believed Clearleft was and who Clearleft represented itself to be.

James said that he had been wanting to do a rebrand project for years but there hadn't been the time or the bandwidth until now. This is definitely an exciting time to be working here at Clearleft.

Starting With Values

We kicked off the meeting with Ellen walking us through her process of generating the Clearleft Values. I had a lot of exposure to these values early on. The first time I saw the values was on Day 3.

James was on holiday for the Day 12: Clearleft Values Workshop and so thought it important for him to understand the evolution of the values through Ellen's eyes.

We all read through the most recent iteration of the values that Ellen and Rich had been working on.


Unexpected Emergency

I had a bit of an unexpected emergency and actually had to leave the meeting abruptly to meet my wife at the hospital. So unfortunately I missed the rest of the kick-off meeting.


Picking Back Up

Later that afternoon, the Clearleft Rebrand Working Group reconvened to setup a project canvas to talk define the project more clearly for all members and stakeholders.

james bates project canvas clearleft rebrand

We started using Andy T's Project Canvas but found that we were frequently butting up against the canvas structure. So we decided to step back and re-design a canvas that contained only the elements that we needed.

We decided to go with these seven elements:

  • Outcomes
  • Audiences
    • Problems
  • Activities
  • Team
  • Stakeholders

Beginning With Real Human Needs

We decided to start by segmenting our audiences into different groups. Here are the audiences we came up with:

  • Clearleft staff
  • Potential clients
  • Existing clients
  • Learning Community
  • Partners

Then we went through each audience one-by-one and fleshed out their needs.

Consistent Themes

During this exercise there were several problems that surfaced and represented themes that I had experienced elsewhere. During the NVC workshop on Day 43 there were several problems discussed around internal communication at Clearleft. It was fascinating to see that there were direct parallels to the problems posed by the brand.

I realized that the internal communication problems were manifesting externally through Clearleft's brand. That means that somewhere in the organization there are small problems that exist and manifest through several different mediums.

The fact that Clearleft is aware of these problems and is committed to solving these problems is a great thing. It seems like everywhere else I turn there are a myriad problems within organizations and there is very little shared understanding about what those problems are and how to fix it.

The problems have surfaced at Clearleft and the leadership has listened. They have initiated a rebrand project and an internal communication project. Again, what a wonderful testament to continous improvement. Kudos to Rich, Andy and Jeremy. You guys are doing a great job...

Project Outcomes

In discussing the range of audience needs, we came up with a pretty clear project outcome:

To understand Clearleft's purpose and consistently express it through a new brand identity.

What's In A Name?

There were several manifestations of the brand's current misalignment between the way Clearleft staff perceives itself and the way that external people perceive Clearleft, but one of them in particular seemed to be vibrating with tension and conflict: The name Clearleft.

As soon as the topic of the brand's name was brought into the conversation, the energy in the room rose tenfold. Everyone seemed to be talking at once—replying to each other's comments and saying things that had not yet been said.

There seemed to be a general consensus that the name Clearleft was a very accurate representation of the company's identity when it was founded and for the 10-year journey afterwards. But every person in the room seemed to have experienced moments where they tell people the name of the company where they work. The conversation that people recalled seemed to go like this:

"Where do you work?" Someone asks.

"I work at a company called Clearleft, it's a user experience design agency in Brighton." the Lefty replies.

"Clear left? What's that? It is some political thing?"

"No. It's a CSS thing."

"Oh. I see..."

Even though I'm not an employee here I've had this conversation at least five times.

While this conversation did rear its head in the context of the rebrand project, none of us felt like it would be an easy thing to approach. Changing a name has so many complex implications. We are all intimately familiar with the 10-years of hard work that Andy, Jeremy and Rich have invested in this brand. I don't think any of us were trying to disregard that. The conversation held a deep respect for the co-founders, for their brand and for their needs.

We just wondered whether or not Clearleft was the best expression of the current identity of the company.

I personally don't think it is. The Clearleft name and its current 'box model'-inspired logo seems to represent a tactical web design agency rooted in the belief that the web should be accessible and usable for all. The value of that brand seems to lie in designing websites.

In working here for less than two months, I've already witnessed that Clearleft perceives its value as stretching far beyond the world of websites. They've learned incredible things in their 10-year journey as a web design agency. Now they want to take those learnings and do something great with it. I'm sure websites will always play a big role in the work that this company performs, but I wonder what will become the central premise of their value proposition.

A lot of different phrases have been bouncing around lately:

  • UX Design Maturity
  • Culture Change
  • Design-Led Organizations
  • Design Thinking
  • Digital-First
  • Cross-Discipline Teams

Reflecting on My Experience Thus Far

I am really fortunate to be working here at Clearleft at this time. While I would learn loads from working on real client projects I think there is a profound benefit in working internally on a understanding and defining a company's culture. In some ways I think the range of projects I've experienced here might provide me with some leverage that I can use as service offerings to Clearleft's clients.

The Unexpected Value of Understanding

I feel as though I have come to a place of deep understanding about Clearleft's identity, it's values and its struggles. I feel like I know the people here and their problems. I've seen communication fail at an individual level and an organizational level. I've seen the highest levels of professional respect shared amongst co-workers.

In all of this I feel like I've been able to contribute something of great value to this company, but I think it was miles away from the value I envisioned I would offer.

I came here thinking I would learn the ropes of user experience design. I needed skills and the experience to apply those skills.

Instead I came here with a wide range of life experiences that have prepared me for learning the language of a new culture. Since learning the language of Clearleft I have been able to understand their problems at an individual and organizational level and I have been able to participate in a collaborative dance towards helping solve those problems.

This seems to be very different to the tactical dynamics of creating a website, but in many ways I think I prefer working with problems at a higher level. I'm not sure that I am a gifted interaction designer by any means, but I think I have definitely learned how to immerse myself in a new culture and quickly become a contributing member.

Looking Forward

I am really looking forward to participating in the rebrand project and continuing to flesh out the value propositions that have arisen from the Training Project. I have a feeling that there is a much bigger idea that is coming to life through the Training Project and I can't wait to see what shape and form it takes.

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